Marsh McLennan Technical Support Lead

hace 1 semana

Bogotá, Bogotá D.E., Colombia Marsh McLennan A tiempo completo

Job Summary

The L3 Senior Support Analyst will be responsible for solving technology needs of Executive level users, providing both reactive and proactive support. You will work closely with engineering teams to proactively remediate devices and systems identified as at risk.

Your key responsibilities will include:

  • Providing support to all colleagues through various channels (in-person, phone, virtual pop-in Zoom).
  • Assisting with building laptops and installing, maintaining, troubleshooting, and repairing all MMC hardware, software, and mobility technology problems.
  • Responding to and resolving incidents and requests and escalating with the appropriate level of urgency.
  • Proactively communicating and following up with colleagues on all incidents and requests.
  • Providing proactive support based on data in Nexthink and other performance management systems.

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