IT Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About the Role: At TaskUs, we are seeking a skilled IT Support Specialist to join our team. This role is responsible for providing technical assistance and support to employees and the business. You will be the first point of contact for users experiencing IT-related issues, responding to inquiries, troubleshooting problems, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support and troubleshooting for computer systems, software, and hardware.
  • Set up hardware and software for new hires and ensure timely delivery.
  • Maintain system security, conduct system upgrades, and assist with technology-related projects.
  • Diagnose and resolve common software and hardware issues.
  • Communicate effectively with end-users and provide excellent customer service.
  • Prioritize and manage multiple tasks in a fast-paced environment.

Requirements:

  • Proven experience in providing technical support and troubleshooting.
  • Strong knowledge of operating systems, including Windows and macOS.
  • Understanding of computer networks, including LAN, WAN, and VPN connectivity.
  • Proficiency in diagnosing and resolving common software and hardware issues.
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Qualifications:

  • Experience in administering and supporting cloud-based services and applications.
  • Understanding of IT asset management and inventory control practices.

Education and Certifications:

  • Bachelor's degree in computer science, information technology, or a related field.
  • Relevant industry certifications, such as CompTIA A+ or ITIL Foundation Certification.

Work Location and Schedule:

Office-based, with occasional travel for meetings, conferences, or client engagements as needed.

Equal Employment Opportunity: TaskUs is an equal opportunity employer and welcomes applicants from diverse backgrounds.


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