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Technical Support Professional

hace 2 semanas

Bogotá, Bogotá D.E., Colombia PayU Payments Private Limited A tiempo completo

About PayU Payments

As a leading fintech company, we empower merchants and consumers in high-growth markets to thrive in the digital economy. Our expertise in 18 markets enables us to extend financial services to underserved populations.

We deploy over 400 payment methods and PCI-certified platforms to process approximately 6 million payments daily. As a Technical Support Engineer, you will be responsible for providing L2 technical support and assistance to our merchants, ensuring seamless online transactions.

Key Responsibilities:
  • Manage requests from internal and external clients related to technical support, aiming to provide final solutions with high customer satisfaction rates.
  • Collaborate with other business units, including integration, product, and customer success teams, as required.
  • Generate special reports according to internal customer requirements.
  • Contribute to internal and external knowledge bases, providing technical and usability references for employees and customers.
Requirements:
  • Computer Science or Engineering degree required, or equivalent experience.
  • 1-2 years of experience in customer service/support.
  • Experience querying/searching databases, SQL.
  • Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services.
  • Written and Spoken English B2 or higher desirable.
  • Problem analysis and solving ability.
  • Acute attention to detail and accuracy.
  • Demonstrated strength in achieving great customer experience.
  • High energy, self-motivated, proactive, goal-oriented, and enthusiastic.
About Us:

At PayU Payments Private Limited, we aim to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive.