Technical Operations Manager

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Airespring A tiempo completo
Job Description

AireSpring is seeking a highly skilled Digital Product Manager to lead the portal evolution of our new AI-based ITSM customer portal. The ideal candidate will have a deep understanding of the OSI layers and troubleshooting techniques across them for all applications/services. Key responsibilities include managing daily operational activity, ensuring documented departmental policies are followed, developing and maintaining departmental and individual key performance indicators, and continually identifying initiatives that improve the customer experience. The successful candidate will have 5+ years of experience as a technical trouble ticket manager or supervisor, with 15+ reports, at a large 24x7 MSP/ISP. They will also have hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems. The ideal candidate will be a strong educator/mentoring skills to provide escalation-level assistance and support to technicians and supervisors. They will also have a deep understanding of how SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, and TACACS logs can be leveraged to improve the customer experience, and improve Tier 2 event awareness and performance. We offer a competitive salary and benefits package, including medical benefits with optional supplemental services through AFLAC. If you are a highly motivated and experienced technical professional, we encourage you to apply for this exciting opportunity.



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