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Service Cloud Specialist
hace 1 semana
To succeed in this position, you'll need:
- 3+ years of experience in a hands-on role, preferably in a project-based environment
- 2+ years of experience with Salesforce in a development or configuration capacity
- Strong understanding of Customer Service and Field Service Business Operations with experience solving complex use cases
- Solid understanding of the Salesforce Platform and its architecture
- Familiarity with Omni-channel, Knowledge Articles, Chatbots, Case Management, and other key Service Cloud concepts
- Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
- Experience building Custom Applications, Lightning Experience, and SLAs/Entitlement Processes within Salesforce
