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We are seeking a skilled Customer Service and Accounts Receivable Representative to join our team at Hire Emerald. In this role, you will provide exceptional customer service while also managing the accounts receivable process. You will be responsible for responding to customer inquiries, resolving issues, and maintaining accurate customer account information. Additionally, you will assist the sales team with preparing proposals, contracts, and client communications.
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate and up-to-date customer account information, including order history and payment details.
- Assist the sales team with preparing proposals, contracts, and client communications.
- Provide administrative support to the sales team, including coordinating sales meetings, presentations, and other client-facing activities.
- Liaise between the sales, finance, and operations teams to resolve customer inquiries and address any issues promptly.
Customer Account Management:
- Maintain accurate and up-to-date customer account information, including order history and payment details.
- Proactively follow up with customers regarding outstanding payments to maintain healthy cash flow and minimize delinquencies.
- Address customer payment issues, discrepancies, or disputes professionally and efficiently, building strong relationships with clients.
- Prepare and deliver aging reports and account reconciliations to management, facilitating informed financial decisions.
- Collaborate with the finance team to implement improvements in the collections process, reducing costs and increasing efficiency.
- Ensure compliance with company policies and regulatory standards regarding accounts receivable and credit management, minimizing risk and protecting the business.