Loan Operations Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

**Company Overview**

Ingepsy is an innovative membership community that connects international talent with leading US-based businesses. Our mission is to bridge the gap between global professionals and top American companies, fostering a world of career opportunities.

 

**Job Description**

We are seeking a highly skilled Loan Associate to support our loan processing team. As a Loan Associate, you will manage critical tasks for efficient loan operations, ensuring smooth and seamless transitions throughout the pipeline.

 

**Key Responsibilities**

Customer Interaction

  • Handle high volumes of phone calls in English and Spanish, addressing inquiries and troubleshooting mortgage-related issues with a sense of urgency.
  • Communicate effectively via email and phone with all stakeholders, leveraging a strong sense of urgency to resolve customer issues quickly.

 

Pipeline Management

  • Assist in managing the loan processing pipeline, collecting and organizing client documents.
  • Facilitate the seamless transition of loan files to subsequent stages.

 

Administrative Tasks

  • Order necessary documents relating to the loan and upload them to the CRM once complete.
  • Ensure loan files meet established checklists.
  • Calculate income using standardized documentation.

 

System Management

  • Maintain upkeep on an hourly basis, consistently keeping CRM and loan platforms up to date.

 

**Qualifications and Experience**

  • Languages: Fluent in English and Spanish.
  • Experience: Background in mortgages, underwriting, accounting, or call center customer service.
  • Technical Skills: Proficiency in G-Suite and Microsoft Office.
  • Other Skills: Excellent communication, attention to detail, strong time management, proactive approach, and ability to prioritize urgent tasks.

 

**Salary Range**: $1,800 USD per month (up to 1800 USD), based on location and experience.

 

**Benefits**: Ingepsy offers a competitive salary range, providing a unique opportunity to grow your career while connecting with top US-based businesses.



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