Medical Support Coordinator

hace 1 semana


Medellín, Antioquia, Colombia RVStaffing A tiempo completo

VIP Medical Group, a leading provider of pain management and vascular procedures, is seeking a skilled Scheduling Coordinators to support our team.

We specialize in delivering exceptional patient care and compassion. Our ideal candidate is a goal-oriented individual with a deep understanding of customer service best practices, able to contribute to high-quality customer service and achieve sales targets.

Responsibilities:

  1. Answer incoming new patient scheduling phone calls, verify insurance, and schedule on provider schedules.
  2. Obtain notes and imaging for New Patients to add to patient charts from previous treating providers, prior to the scheduled appointment.
  3. Monitor incoming faxes daily to upload patient documents to charts and send daily reports of what has been uploaded.
  4. Manage "fast-track" patient referrals, ensuring referring providers have sent necessary notes for medical necessity.
  5. Check insurance benefits and eligibility.

Requirements:

  1. Proven work experience as a CSR, support agent, or similar roles.
  2. Hands-on experience with CRM software and Google Suite (GSheets in particular).
  3. Experience in the healthcare industry is a plus.
  4. Excellent organizational and multitasking skills.
  5. A team player with a high level of dedication and a goal-driven attitude.
  6. Ability to work under deadlines.
  7. Advanced to native proficiency in English (written, spoken, comprehension).

We Offer:

  1. A dynamic and supportive work environment.
  2. Flexible working hours and a state-of-the-art office space.
  3. Private health insurance and other benefits.


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