Customer Support and Experience Manager

hace 6 días

Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo
Job Description

We are seeking a highly skilled Customer Support and Experience Manager to oversee our client relationships and ensure exceptional customer satisfaction.

This role involves managing existing clients, setting up and monitoring price experiments, analyzing results, and providing timely feedback. The ideal candidate will possess strong communication skills, technical knowledge of ReactJS/NextJS, and experience in customer support or a similar client-facing role.

Responsibilities:

  • Manage and support existing clients to deliver high levels of customer satisfaction.
  • Set up, monitor, and analyze price experiments, providing insightful feedback to clients.
  • Communicate experiment results to high-value clients through email, including screenshots.
  • Ensure smooth onboarding by assisting clients with integrating code into their codebase (ReactJS/NextJS).
  • Maintain detailed records of client interactions, experiment progress, and technical issues.

Requirements:

  • Strong communication skills in English, preferably near-native or bilingual proficiency.
  • Familiarity with ReactJS/NextJS is highly preferred due to onboarding requirements.
  • Experience in customer support or a similar client-facing role.
  • Ability to work independently and manage multiple client requests simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Basic proficiency in using customer support platforms.
About This Role

This position is open to candidates residing in Latin America.

Please submit your CV in English. Applications submitted in other languages will not be considered.

We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

  • Customer Experience Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia OpenWorks A tiempo completo

    The Service Desk Manager will lead the technical service team to deliver top-tier customer support, ensuring smooth and timely client service delivery while keeping quality and efficiency at the core.They will oversee daily service desk operations, manage escalations, and continuously improve internal processes.

  • Customer Support Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Scout A tiempo completo

    Hi there We are South and our client is looking for a Customer Support ManagerNote to Applicants:Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your...

  • Customer Experience Manager

    hace 6 días

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    About the OpportunityWe are seeking a highly skilled Customer Experience Manager to join our team at ScotiaGBS. As a key member of our organization, you will be responsible for driving a customer-focused culture, fostering deep relationships with clients, and leveraging broader Bank connections to deliver exceptional results.Key Responsibilities:Provide...

  • Manager, Customer Support

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia The Knot Worldwide A tiempo completo

    Direct message the job poster from The Knot WorldwideCorporate Recruiter @ The Knot WorldwideWHAT WE DO MATTERS:Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands—including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more—help people take...

  • Customer Support Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Scout A tiempo completo

    Hi there We are South and our client is looking for a Customer Support Manager Note to Applicants: Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to...

  • Customer Experience Manager

    hace 4 días

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    Job Summary The Customer Onboarding Manager is responsible for managing customer onboardings to successful outcomes, accelerating time-to-value and growing customer retention. Key Responsibilities Collaborate with internal technical resources to empower customers to use our platform's features efficiently. Establish credible relationships with client...

  • IT Support Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    About Us: Our company is a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats. We are passionate about providing top-notch data security solutions to our customers, and we are seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you...

  • Customer Experience Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Superside A tiempo completo

    About the Role">We are seeking a highly skilled Customer Experience Manager to join our team. This is a unique opportunity to work with ambitious SMBs, delivering top-tier design and marketing solutions at scale.">Key Responsibilities">">Owning and growing a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion.">Leading customers...

  • Customer Experience Manager

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    About the JobRole DescriptionThis is a leadership position that oversees the customer service team, ensuring seamless operations and delivering exceptional customer experiences. The ideal candidate will have a proven track record in process improvement, project management, and advanced English skills.Main Responsibilities:Lead the Customer Service Team:...

  • Customer Experience Lead

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Insense | Tiktok & Meta Partner A tiempo completo

    Job OverviewIn the rapidly evolving creator economy, Insense | Tiktok & Meta Partner is seeking a seasoned professional to spearhead customer experience initiatives. As the Customer Experience Lead, you will play a pivotal role in merging customer success and support functions to deliver unparalleled customer experiences.Key Responsibilities- Leadership and...