Tech Support Professional for Insurance Solutions
hace 3 semanas
Key Responsibilities:
• Provide direct contact with agents and clients via chat and ticketing systems.
• Meet the support needs of clients across all insurance technology platforms.
• Answer incoming support tickets, calls, and chats to ensure timely and effective support.
• Conduct necessary research to answer policyholder questions and resolve issues.
• Troubleshoot or escalate level 1 tickets and chats to ensure prompt resolution.
• Compose business letters and communicate effectively in writing and verbally to support clients.
Requirements:
• High school diploma or equivalent.
• Experience in customer service and tech support.
• Initiative to take ownership of support issues and resolve them efficiently.
At Solvo Global:
We are committed to building lasting relationships with families across the nation by offering tailored life insurance solutions. Our diverse team shares a common goal: to help our clients safeguard what matters most. We are passionate about providing excellent support and service, and we're looking for like-minded individuals to join our team.
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