Tech Support Professional for Insurance Solutions

hace 3 semanas


Cali, Valle del Cauca, Colombia Solvo Global A tiempo completo

Key Responsibilities:

• Provide direct contact with agents and clients via chat and ticketing systems.

• Meet the support needs of clients across all insurance technology platforms.

• Answer incoming support tickets, calls, and chats to ensure timely and effective support.

• Conduct necessary research to answer policyholder questions and resolve issues.

• Troubleshoot or escalate level 1 tickets and chats to ensure prompt resolution.

• Compose business letters and communicate effectively in writing and verbally to support clients.

Requirements:

• High school diploma or equivalent.

• Experience in customer service and tech support.

• Initiative to take ownership of support issues and resolve them efficiently.

At Solvo Global:

We are committed to building lasting relationships with families across the nation by offering tailored life insurance solutions. Our diverse team shares a common goal: to help our clients safeguard what matters most. We are passionate about providing excellent support and service, and we're looking for like-minded individuals to join our team.



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