Front Desk Receptionist

The University of Colorado Anschutz Medical Campus is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff.

Key Responsibilities:

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.

Administrative Support:

• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, and other necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.

Customer Service:

• Provide accurate and clear information about clinic services and policies.
• Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.

General Duties:

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies as needed.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.

Requirements:

• Two years of general clerical experience.
• College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the experience.

Preferred Qualifications:

• Experience providing support over the phone and in person to diverse groups of customers.
• Experience utilizing Microsoft Office programs.
• Experience working with public and/or private health insurance plans.
• Experience using an electronic health record system.
• Experience utilizing bilingual skills (Spanish/English) at a conversation level in a clinical setting.

Why Work for the University of Colorado Anschutz Medical Campus?

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(a) plan and paid time off. Our campus is committed to diversity and equity, and we strive to create an inclusive environment for all employees.

How to Apply:

To be considered for this position, please submit a letter of interest, a curriculum vitae or resume, and three to five professional references. Questions should be directed to the College of Nursing Human Resources department.