Global Requisition Analyst

hace 2 días

Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

Job Description

We are currently recruiting for a Requisition to Pay (R2P) End to End (E2E) Senior Analyst to join our LATAM R2P lead team. This position reports into the LATAM R2P lead and dotted line to the global R2P end to end support lead.

About Us

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.

Key Responsibilities

  • Customer Support & Advance Issue Resolution: Provide high-level customer support via phone calls, emails, and chat, ensuring professional and timely resolutions.
  • Process Optimization & Strategic Initiatives: Utilize case management system and telephony tools for customer interactions and issue tracking. Evaluate and enhance operational workflows, implementing best practices for increased efficiency.
  • Training & Communication: Apply training programs for new hires and junior analysts, ensuring consistent knowledge transfer. Maintain clear, concise, and empathetic communication tailored to each employee/supplier's needs.

Requirements

  • Bachelor's degree in Business Administration, Engineering, or Accounting
  • Conversational Portuguese B2
  • 3+ years of experience in Procurement, Finance or Shared Services, with a focus on R2P Processes
  • Strong problem-solving and analytical skills
  • A genuine passion for providing exceptional customer service
  • Exceptional written and verbal communication skills
  • Strong interpersonal skills, fostering effective collaboration

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