Process Excellence Specialist

hace 2 semanas


Perímetro Urbano Medellín, Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader that empowers manufacturers to be more productive, sustainable, and agile.

We're looking for an expert who can drive process excellence and minimize disruption to IT services.

Job Description

As a Change & Problem Sr Analyst, you will oversee the design, execution, and continuous improvement of Change Management, Release Management, and Problem Management processes. Your goal will be to ensure rapid delivery of changes and releases while maintaining service continuity.

Your Responsibilities:
  • Change Management:
    • You will lead the Change Advisory Board (CAB) meetings, facilitating discussions on proposed changes.
    • You will manage the CMO (Change Management Office) to ensure compliance with policies.
    • You will develop and maintain Change Management processes.
    • You will oversee the lifecycle of all changes, from request through implementation and closure, ensuring risk assessment, impact analysis, and documentation.
    • You will monitor change success rates, identify trends, and implement corrective actions to improve process effectiveness.
  • Problem Management:
    • You will develop and maintain the Problem Management process, focusing on identifying causes of IT incidents.
    • You will coordinate problem investigations, collaborating with technical teams to identify and document causes.
    • You will track problem resolutions, ensuring closure and preventing recurrence of incidents.
    • You will identify potential problems and implement preventative measures.
    • You will analyze problem success and insights to improve process effectiveness.
The Essentials - You Will Have:
  • An engineering degree or relevant experience.
The Preferred - You Might Also Have:
  • Experience in Change, Release, and Problem Management.
  • Understanding of ITIL principles.
  • Familiarity with Agile methodologies (SAFe and Scrum).
  • A willingness to adapt to new technologies and process improvements.
What We Offer:

A comprehensive benefits package that includes mindfulness programs, volunteer time off, company matching programs, employee assistance, and personalized wellbeing initiatives.



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