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Logistics Operations Coordinator
hace 4 semanas
This is a remote position in Perth, WA. The estimated annual salary for this role is around AU$60,000 - AU$80,000, depending on experience.
**Company Overview:**
Bruntwork is a thriving removals company in Perth, Australia, poised for exciting growth. As a family-owned business specializing in house moves and individual item relocations, we provide essential services to the local community. Our commitment to customer satisfaction and vision for expansion drive our success.
**Job Description:**
We are seeking a dedicated professional to assist in streamlining operations and enhancing our service delivery as a Dispatcher and Admin Assistant. In this pivotal role, you'll be at the heart of the business, managing customer interactions, coordinating moves, and ensuring smooth operations. You'll utilize cutting-edge systems like ServiceMate and Podium to book jobs, communicate with clients, and dispatch field teams efficiently. This position offers a unique blend of customer service, administrative duties, and logistical coordination, making every day diverse and engaging. As a key player in our growth strategy, you'll have the chance to directly impact our success while developing a wide range of skills in a fast-paced, supportive environment.
**Responsibilities:**
- Serve as the primary point of contact for customer inquiries, providing exceptional service via phone and email
- Manage the entire booking process using ServiceMate, from initial customer contact to job allocation
- Coordinate with field teams to ensure smooth execution of removals and relocations
- Handle customer support issues, including booking changes and addressing client concerns with empathy and efficiency
- Optimize job schedules and allocate tasks to moving trucks to maximize efficiency
- Maintain clear and prompt communication with clients and team members using various platforms, including Podium
- Perform administrative tasks related to customer service and job management, contributing to the overall efficiency of operations
- Assist in implementing strategies to support our growth and expansion plans
**Requirements:**
- Previous experience in customer service, admin, or dispatch roles is required for this role
- Excellent verbal and written communication skills in English, with a focus on customer service
- Proficiency in using CRM systems, with a willingness to quickly learn and master ServiceMate
- Strong multitasking abilities and capacity to thrive in a fast-paced environment
- Basic understanding of scheduling and dispatch processes, with a keen eye for logistical optimization
- Problem-solving skills and the ability to make quick, sound decisions
- Familiarity with office software and efficient email management
- Adaptability and eagerness to learn new systems and processes
- Strong attention to detail and organizational skills
- Ability to work independently while also collaborating effectively with a team
