Infrastructure Support Specialist
hace 1 mes
We are seeking a highly skilled and experienced Infrastructure Support Analyst to join our Global Network Operations team. As a key member of our 24x7 shift team, you will play a critical role in ensuring the smooth operation of our global network infrastructure.
Key Responsibilities:- Monitor and troubleshoot network alerts and events in a dynamic and fast-paced environment.
- Conduct health checks and provide reporting and incident communications to stakeholders.
- Collaborate with the help desk to resolve user-related network issues and open tickets with carriers and vendors.
- Implement network changes as per provided Method of Procedure (MOP) and Firewall Port Requests (FPRs).
- Provide exceptional customer service and support to internal and external customers.
- Post-secondary education in a technology-related field.
- Technical knowledge or experience with Cisco routers, switches, and firewalls.
- Cisco certifications, CCNP, CCNA required.
- Superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
- Strong customer orientation and ability to learn rapidly.
Scotiabank is a leading financial institution with a strong commitment to innovation and customer service. We offer a dynamic and inclusive work environment, competitive benefits, and opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.
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