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About the Role

As an Associate Help Desk Analyst, you will be responsible for delivering top-notch end user experience by providing prompt support for IT services and apps. Your primary objective will be to ensure customer satisfaction through timely responses, resolution, and proactive updates on ticket status.

You will work closely with the IT Service Desk Team Lead and contribute to activities that keep knowledge base articles up-to-date. Additionally, you will participate in Problem Management and Continual Service Improvement projects.