Client Solutions Manager

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Launch Mobility A tiempo completo
Unlock Your Potential as a Client Solutions Manager at Launch Mobility

At Launch Mobility, we're revolutionizing the Automotive Transport Industry with cutting-edge technology. As a Client Solutions Manager, you'll play a pivotal role in building and maintaining strong relationships with key clients, understanding their strategic goals, and delivering customized technical solutions to drive success.

What You'll Bring:

  • Exceptional Communication Skills: Fluency in English (C1-C2) with the ability to address both technical and non-technical audiences with clarity and professionalism.
  • Proven Experience: 5+ years in technical business analysis, project management, or similar client-facing roles, ideally in high-growth SaaS or startup environments.
  • Technical Expertise: In-depth understanding of SaaS platforms and the unique dynamics of startup ecosystems, with the ability to provide expert support tailored to the fast-paced, evolving nature of these businesses.
  • Problem-Solving Skills: Ability to quickly assess challenges, identify root causes, and design custom, creative solutions that meet client-specific needs.
  • Technical Knowledge: Advanced ability to comprehend intricate technical environments, systems, and network architectures, with the skill to translate this understanding into actionable solutions and technical recommendations.
  • Client Focus: Strong ability to deliver exceptional, personalized support that goes beyond expectations, anticipating client needs and addressing them proactively.
  • Communication Skills: Capable of clearly explaining complex technical concepts to diverse audiences, ensuring all stakeholders understand the solution and its impact, whether technical or non-technical.
  • Self-Starter: A self-starter with a strong focus on delivering high-quality outcomes, able to navigate challenging situations with initiative, speed, and efficiency.
  • Product Knowledge: Mastery of the company's products and services, including underlying technologies, configurations, and integration, with the ability to diagnose and troubleshoot complex technical issues effectively.
  • Project Management: Experience leading technical projects from detailed planning to execution, ensuring that tasks are delivered on time and integrated seamlessly.
  • Technical Analysis: Expertise in analyzing technical data, performance metrics, and system reports to generate actionable insights and provide strategic recommendations to clients.
  • Technology Familiarity: Familiarity with a wide array of relevant technologies, platforms, and software used by both clients and the company, with the ability to stay ahead of emerging trends and apply them effectively.
  • Client Training: Skilled in client training and support, ensuring that clients maximize the potential of the company's solutions and continuously grow their usage.

Nice to Have:

  • Technical Certifications: Technical certifications relevant to the field.
  • Agile Methodologies: Knowledge of Agile methodologies and project management tools like Jira or Trello.
  • Cybersecurity: Expertise in cybersecurity best practices to ensure robust protection of client systems and data.
  • Integration: Knowledge of Zoho, JSON, and project management tools like Jira, with the ability to integrate these technologies into client solutions.

Our Ideal Candidate Attributes:

  • Problem-Solving: Always looking for ways to solve client challenges with efficiency, creativity, and precision.
  • Business Acumen: Able to balance technical expertise with an understanding of business objectives, skilled at aligning technical solutions with client business goals to create value.
  • Technical Expertise: Strong background in technical environments with the ability to understand and resolve complex issues related to system architecture, network integration, or software deployment.
  • Project Management: Able to juggle multiple projects, and priorities without missing deadlines or overlooking key details, with a strong multitasking ability and focus on meticulous execution.
  • Leadership: Excels in leading both client-facing initiatives and internal projects, while fostering strong cross-team collaboration, capable of mentoring junior team members.
  • Empathy: Highly empathetic with a deep understanding of client pain points, committed to not only solving the immediate issue but also ensuring the client's long-term success.
  • Business Acumen: Able to balance technical expertise with an understanding of business objectives, skilled at aligning technical solutions with client business goals to create value.

Benefits:

  • Competitive Salary: USD payment and competitive salaries.
  • Hybrid Flexibility: Hybrid flexibility (office in Chicó, Bogotá).
  • Flexible Holiday/Vacation Plan: Flexible holiday/vacation plan - Unlimited Days Off.
  • Bilingual Work Environment: Bilingual English/Spanish work environment.

Culture:

At Launch Mobility, we embody the speed, learning, and dynamic process of a startup culture. We are a diverse, collaborative, flexible, and trusting team, focused on achieving our goals.

We Value:

  • Diversity: Diversity of People & Perspectives.
  • Trust: Trustworthiness in people.
  • Excitement: Excitement and Joy working for our Mission.
  • Collaboration: Collaboration and Teamwork.
  • Ownership: Ownership & Innovation.

#Hiring #JobOffer #TechConsultant #CustomerExperience #MobilityInnovation

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