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In this role, you will be responsible for providing implementation support and maintenance of our Slack Enterprise Grid platform, ensuring seamless integration and optimal performance across various platforms and customer workflows.
This includes managing and optimizing existing Slack integrations, troubleshooting and resolving issues related to Slack and its integrations with 3rd party applications, developing and maintaining documentation for system configurations, processes, and best practices, collaborating with cross-functional teams to facilitate integrations with other business applications and platforms, providing technical support and training to end-users on technologies, staying up to date with emerging trends and technologies in unified communications and recommending improvements, participating in projects related to the implementation and upgrade of collaboration systems, and monitoring system performance and conducting regular audits to ensure optimal functionality and security.
