Customer Service Manager
hace 4 días
About Caterpillar
Caterpillar is a global leader in the manufacturing of heavy machinery and equipment. Our company is built on a rich history of innovation and a commitment to excellence.
Our Mission
We are dedicated to building a better world, one that is stronger, more sustainable, and more prosperous for all. We achieve this by creating innovative solutions that meet the needs of our customers and the communities we serve.
Job Summary
We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service and support.
Key Responsibilities
- Develop and implement customer service strategies that meet the needs of our customers and drive business growth
- Lead a team of customer service representatives and provide coaching and guidance to ensure they have the skills and knowledge needed to deliver exceptional customer experiences
- Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer satisfaction
- Monitor and analyze customer feedback and use this information to inform business decisions and drive continuous improvement
Requirements
To be successful in this role, you will need to have a strong background in customer service and a proven track record of delivering exceptional customer experiences. You will also need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced team environment.
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