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Advanced Troubleshooting Analyst
hace 2 semanas
Sports Technology Expertise
As a Technical Support Specialist at Genius Sports, you'll be responsible for providing advanced technical assistance and training for software, hardware, and API data feed usage. You'll work closely with end-users, data partners, and first-line support members to resolve complex technical issues related to our sports technology systems.
Key Responsibilities
- Review data feed integration inquires using internal tools and collaborate with relevant teams until a resolution is reached
- Respond to questions and issues where First Line product support has not isolated a fix for users or data partners
- Ensure all inquiries are logged in the applicable ticket system and properly summarized with issue and resolution steps
What We Offer
We offer a competitive salary, annual leave allowance, health insurance, skills training, and more. Our benefits package includes many social events throughout the year, such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days, and wellbeing activities.
