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ServiceNow Solutions Developer

hace 1 mes


Bogotá, Bogotá D.E., Colombia UPS A tiempo completo

Company Overview

UPS is a leading logistics and transportation company that prides itself on providing reliable and efficient services to its customers. As a ServiceNow Solutions Developer, you will be part of a dynamic team that works together to design, develop, and implement global Human Resources Systems/Integrations.

Salary

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications.

Job Description

This role performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project-related documents. The successful candidate will collaborate with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.

Required Skills and Qualifications

  • Configures Service Now (business processes, forms, knowledge base, case/incident management, reports) in partnership with IT and Human Resources.
  • Manages test scripts and defects
  • Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.
  • Supports security and internal/external systems audits and ensures system access meets compliance.
  • Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.
  • Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.
  • Conducts user audits to validate correct system access

Benefits

  • Hybrid Work: 3 days at the office & 2 WFH
  • Permanent Employee Type

Location: Bogota