Senior Sales Development Manager
hace 1 semana
About Kaplan International
Kaplan International is a renowned division of Kaplan, Inc., boasting an impressive 85-year history in the realm of international education. With a global presence, our division offers a diverse range of courses across key markets such as the UK, Ireland, Australia, New Zealand, Canada, and the USA.
Job Title: Global Client Acquisition Specialist / BackOffice
To provide critical support for student recruitment from Latin America, the successful candidate will possess exceptional communication skills, be results-driven, and have a profound understanding of international recruitment within the education sector. They should also demonstrate awareness of at least one major overseas market.
Key Responsibilities:
- Assist in administrative processes, update and maintain policies and procedures, referrals, payments, and database management.
- Handle administrative requests and queries from Account and Regional managers.
- Systematically and proactively manage agent bookings, both telephone and email communication in Spanish and English.
- Build and maintain strong relationships with agents and our customer services team.
- Utilize Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals.
- Deal effectively with challenges, resolve complaints, escalate issues to the relevant line managers, and provide ongoing customer support.
- Manage cancellations & postponements.
- Support the Account and Regional Manager for the region.
- Demonstrate an excellent knowledge of Kaplan International products.
- Meet and exceed our Key Performance Indicators (KPIs).
- Manage sales pipeline to achieve team sales targets and drive results.
- Prepare and provide quotes developing relationships with both new and existing partners.
Requirements:
- 2-5 years of related experience.
- A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets.
- Be comfortable working to tight deadlines while managing competing priorities.
- Bilingual proficiency in English (C1).
- Exceptional interpersonal and communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to work under pressure and hard when required, and through customer objections.
- Competent computer skills.
- Bachelor's degree or equivalent.
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