SAP Technical Service Manager Position

hace 4 días

Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

Job Description

We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery.

Key Responsibilities

  • Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
  • Be the technical landscape owner.
  • Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
  • Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
  • Introduce technical managed services scope, roles, and responsibilities as part of customer onboarding to establish and strengthen the partnership.
  • Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
  • Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
  • Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
  • Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
  • Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
  • Be part of the SAP overall governance model set up for each customer.
  • Active internal and external stakeholder management.
  • Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives.
  • Guide customers on key topics like Business Continuity, Security & Compliance.
  • Maintain customer satisfaction through proactive issue mitigation and escalation management.
  • Support customer critical situations and de-escalations.
  • Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.

Required Skills and Qualifications

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
  • High proficiency in customer communications and presentations.
  • Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
  • Proficiency in English is mandatory; additional language skills are an asset.

Work Experience

  • Minimum of 6 years of SAP Technical Administration with SAP Basis skills.
  • 3 years of customer-facing SAP Technical Consulting experience.
  • Experience in solution design, enterprise architecture, and SAP implementation.
  • Knowledge of SAP RISE or ECS experience is advantageous.
  • Experience in technical project planning, implementation, and configuration.

Benefits

  • Hybrid work - 3x a week onsite.
  • Opportunity to work with global virtual matrix organizations.
  • Competitive compensation package.
  • Opportunities for professional growth and development.

  • SAP Technical Service Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Overview">We are seeking a highly skilled and experienced SAP Professional to join our team as a Technical Service Manager.The ideal candidate will have a strong background in SAP solutions, technology, and products, as well as cloud technology.About the Role">This is an exciting opportunity for a talented individual to take on a leadership role in...

  • Technical Service Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Company OverviewSAP is a leading provider of enterprise software solutions, helping organizations run better and achieve their goals. We are committed to innovation, quality, and customer satisfaction.Job DescriptionWe are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. As a key member of...

  • Technical Service Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sap A tiempo completo

    Requisition ID: 409960 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service...

  • Technical Service Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sap A tiempo completo

    Requisition ID: 409960 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service...

  • Technical Service Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Requisition ID: 409960 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical...

  • Technical Service Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Requisition ID: 409960Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T2Hiring Manager: Oseas MoralesRecruiter Name: Thais NadimAdditional Locations:We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager....

  • Technical Service Manager

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    About UsWe are a leading provider of enterprise software solutions, and we're looking for talented professionals to join our team. As a Technical Service Manager, you will play a critical role in delivering high-quality technical managed services to our customers.">ResponsibilitiesYou will serve as the primary contact for private cloud customers, providing...

  • Technical Service Director

    hace 2 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    SAP seeks a seasoned IT professional to fill the position of Technical Service Director - SAP. As a key member of our team, you will be responsible for delivering high-quality managed services to our customers, ensuring seamless technical landscapes, and fostering strong partnerships. Your primary responsibilities will include serving as the primary contact...

  • SAP Technical Service Lead

    hace 2 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    SAP is seeking an accomplished technical professional to fill the role of Technical Service Manager. As a key member of our team, you will be instrumental in delivering high-quality managed services to our customers. Your primary responsibilities will include serving as the primary contact for private cloud customers, owning the technical landscape, and...

  • SAP Technical Service Lead

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Job OverviewSap Se is seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager.The successful candidate will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer...

  • Technical Service Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager.You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service...

  • Technical Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager.You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service...

  • Technical Service Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager.You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service...

  • Technical Service Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia SAP SE A tiempo completo

    We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service...

  • Cloud Technical Operations Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Job Description:SAP is seeking a seasoned professional to fill the role of Technical Service Manager. This position involves delivering high-quality technical managed services to SAP customers, supporting their adoption journey in S/4HANA Private Cloud. Key responsibilities include serving as the primary contact for private cloud customers, leading technical...

  • SAP Technical Solutions Expert

    hace 5 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Job Overview">">We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager.">About the Role">">Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.">Key...

  • Technical Service Management Leader

    hace 5 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Job Summary">">As a Technical Service Manager, you will be responsible for delivering high-quality technical managed services to our customers.">About the Company">">SAP is a leading provider of enterprise software solutions.">Key Responsibilities">">Responsible for leading technical delivery and management of system landscape as a representative of SAP...

  • Senior SAP Technical Consultant

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Our TeamWe are a dynamic team of professionals who share a passion for delivering exceptional results. As a Technical Service Manager, you will have the opportunity to work with experienced colleagues, collaborate on innovative projects, and contribute to the growth of our organization.">Key ResponsibilitiesLead technical delivery and management of system...

  • Technical SAP Private Cloud Management Expert

    hace 4 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Job SummaryThis is a highly rewarding role that requires strong technical expertise and excellent communication skills. As a Technical Service Manager at SAP, you will be responsible for delivering high-quality technical managed services to our customers, ensuring customer satisfaction through effective service delivery, and maintaining close collaboration...

  • Cloud Technical Service Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Job Description">">This role requires strong technical expertise and excellent communication skills.">About the Team">">You will be working closely with other roles in SAP to deliver exceptional customer service.">Key Responsibilities">">Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making...