Salesforce Administrator

hace 4 días


Medellín, Antioquia, Colombia Interex Group A tiempo completo

Job Description: We are seeking an experienced Salesforce Administrator to join our team at Interex Group. The successful candidate will be responsible for the day-to-day administrative tasks of our Salesforce system, ensuring data integrity and security.

Key Responsibilities:

  • Performing user management, security settings, data management, and customizations.
  • Creating and managing reports and dashboards to provide insights and support decision-making processes.
  • Ensuring data integrity and hygiene through regular data audits.
  • Managing and maintaining workflows, process builders, and flow automation to streamline business processes.
  • Providing user support and training to Salesforce users, addressing their questions, and resolving issues promptly.
  • Handling routine system maintenance tasks such as updates, backups, and monitoring system performance.
  • Assisting in the creation and updating of user documentation, FAQs, and training materials to enhance user understanding and adoption.
  • Responding to user incidents and service requests, troubleshooting issues, and ensuring timely resolution to minimize disruptions.

Requirements:

  • Bachelor's degree in Information Systems or a related field, or equivalent work experience.
  • Experience as a Salesforce Administrator with extensive knowledge of Salesforce platform management and administration.
  • Salesforce Administrator certification is required; additional Salesforce certifications are a plus.
  • Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud.
  • Strong analytical, problem-solving, and decision-making skills, with the ability to resolve complex business problems and handle ambiguity and uncertainty.
  • Effective communication skills with the ability to articulate technical information to non-technical stakeholders.
  • Excellent English communication skills are necessary.


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