Data Management Expert
hace 1 semana
Job Overview:
We are seeking a highly skilled Data Management Expert to join our team at ScotiaGBS in Bogota, Colombia. As a Data Management Expert - Employee Lifecycle, you will be responsible for the accurate and timely execution of employee event data changes, including reviewing, transacting, or answering escalated inquiries on personal data change requests.
Key Responsibilities:
- Execute employee event data changes, including hiring, onboarding, job changes, pay changes, employee separations, and profile changes, in line with standard policies, procedures, and service level agreements.
- Respond to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates.
- Analyze data to identify trends and areas for improvement, and propose recommendations to Managers and Senior Managers.
- Ensure data accuracy and integrity of employee records through established internal control mechanisms.
- Run regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs).
Requirements:
- Post-secondary degree or diploma in business or human resources, or pursuing education in a related field.
- CHRP designation is considered an asset.
- Experience in a call/contact centre or in a customer-focused area is an asset.
- Knowledge of employee data administration and end-to-end processes.
- Strong knowledge of organizational structure and complexity.
- Strong people leadership skills – experience managing and working with teams.
What We Offer:
- An inclusive, positive work environment.
- Competitive benefits.
- Opportunities for growth and development.
Estimated Salary: $60,000 - $80,000 per year, depending on experience.
Location: Bogota, Colombia.
Language: English.
Work Schedule: Monday to Friday, 8 hours a day.
Job Type: Full-time.
How to Apply: Please submit your application online. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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