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Senior Customer Practice Lead

hace 1 mes

Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo
Job Title: Senior Customer Practice Lead

About the Role:

We are seeking a Senior Customer Practice Lead to join our Amazon Web Services Professional Services team. As a trusted advisor to our customers, you will lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy, and execute that strategy with those customers.

Key Responsibilities:

- Engage customers: collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
- Think big: ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs
- Envision and inspire customers
- Identify & develop specific opportunities and related business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Enable cloud transformation - develop long-term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps

Requirements:

- 7+ years of external or internal customer-facing, complex, and large-scale project management experience
- Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs

About myGwork:

myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We are committed to creating a workplace that values diversity, equity, and inclusion. If you are passionate about working with a company that shares your values, we encourage you to apply for this role.