Digital Operations Expert
hace 1 mes
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. With a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing.
Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally across 23 locations in 12 countries. We prioritize employee well-being by offering competitive industry salaries and comprehensive benefits packages.
Job Summary
As an Operations Manager at TaskUs, you will be responsible for managing day-to-day business operations, including a team of up to 150 FTE, and reporting to the Sr. Operations Manager. You will manage client relationships, provide updates on performance, and present in business reviews.
Key Responsibilities
- Manage a team of up to 150 FTE and ensure they have the necessary skills and knowledge to succeed.
- Manage client relationships and be the point of contact for daily updates and business reviews.
- Work closely with team leaders and teammates to ensure they are equipped to meet KPIs and solve business problems through innovation.
- Solve business problems through innovation and ensure KPIs are consistently met.
Requirements
- B2 English Level or Higher.
- Two plus years of managing supervisors in the call center environment; BPO experience is a plus.
- One plus year of client management experience.
- (Nice to have) Bachelor degree in business administration or management.
- Excellent communication and presentation skills.
What We Offer
- A competitive industry salary.
- A comprehensive benefits package.
- A dynamic and inclusive work environment.
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