AI Driven Customer Service Expert

hace 3 semanas

Neiva, Huila, Colombia Lean Tech A tiempo completo
Senior Machine Learning Engineer

We are seeking a skilled Senior Machine Learning Engineer with expertise in Large Language Models (LLMs) and audio processing to join our innovative team at Lean Solutions Group. This role involves designing, developing, and deploying advanced voice-based AI solutions to enhance customer experiences within our call center.

Key Responsibilities:
  • Design and deploy advanced voice bots using Large Language Models (LLMs) to handle customer queries in real-time during voice calls, enhancing customer interactions.
  • Develop and optimize ML models for real-time audio and speech analysis, focusing on speech recognition, speaker identification, and sentiment analysis to improve accuracy and effectiveness.
  • Apply audio signal processing techniques to enhance voice quality, including noise cancellation, speech enhancement, and voice activity detection to ensure clarity in conversations.
  • Collaborate with cross-functional teams, including product managers and data scientists, to define technical requirements and improve model performance through real-world feedback.
  • Continuously monitor and optimize voice bot performance, implementing real-time feedback mechanisms to maintain high customer satisfaction and accurate response rates.
  • Stay informed about the latest advancements in machine learning, LLMs, and voice technology, ensuring the integration of cutting-edge solutions into our AI systems.
Requirements & Qualifications:
  • Bachelor's or Master's degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field.
  • 4 years of experience as a Machine Learning Engineer or in a similar role.
  • Advanced proficiency in Large Language Models (LLMs) for developing conversational AI and handling complex customer service requests.
  • Expertise in audio processing and speech technologies, including ASR (Automatic Speech Recognition), TTS (Text-to-Speech), speech-to-text, and text-to-speech conversion.
  • Intermediate proficiency in Python and relevant machine learning libraries such as TensorFlow, PyTorch, or Keras.
  • Experience with audio processing libraries like librosa and Pydub, and tools such as Kaldi, DeepSpeech, or SpeechBrain.
  • Advanced experience in Natural Language Processing (NLP) for tasks including intent recognition, entity extraction, and sentiment analysis.
  • Familiarity with real-time streaming and latency optimization for voice communication.
  • Experience with cloud platforms like AWS, Azure, or Google Cloud, particularly for speech processing services.
  • Familiarity with call center technologies and customer service automation tools (preferred).
  • Strong problem-solving skills and the ability to work in a fast-paced, team-oriented environment.
  • Excellent communication skills for explaining complex technical topics to non-technical stakeholders.
Estimated Salary:

$120,000 - $180,000 per year

About Lean Tech:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors.

  • Advanced Voice AI Solutions Engineer

    hace 4 semanas

    Neiva, Huila, Colombia Lean Tech A tiempo completo

    Company OverviewLean Tech is a rapidly expanding organization in Medellín, Colombia. We pride ourselves on having one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer numerous opportunities for professionals to advance their careers and...

  • Skechers Store Manager

    hace 3 semanas

    Neiva, Huila, Colombia FashionUnited Group A tiempo completo

    About the RoleWe are seeking an exceptional Skechers Store Manager to lead our retail team and deliver an unforgettable customer experience. This is a unique opportunity to join FashionUnited Group as a key leader in our Skechers brand.Key ResponsibilitiesLead by Example: Champion the Skechers brand, inspire a loyal customer base, and drive sales through...

  • Store Manager

    hace 1 mes

    Neiva, Huila, Colombia FashionUnited Group A tiempo completo

    Job SummarySkechers is seeking a highly skilled and experienced Store Manager to lead our retail team in providing an exceptional customer experience. As a Store Manager, you will be responsible for overseeing the daily operations of the store, developing and implementing sales strategies, and ensuring that our customers receive outstanding service.Main...

  • Store Operations Manager

    hace 4 semanas

    Neiva, Huila, Colombia FashionUnited Group A tiempo completo

    About the JobSkechers is seeking a highly motivated and experienced Store Operations Manager to join our team. In this role, you will be responsible for leading store operations, managing staff, and ensuring excellent customer service.Main ResponsibilitiesLead and motivate store staff to achieve sales targets and provide exceptional customer...

  • Jefe de Tienda San Pedro Plaza

    hace 4 meses

    Neiva, Colombia Skechers Colombia SAS A tiempo completo

    Nuestros responsables de tienda desempeñan un papel crucial a la hora de proporcionar una experiência memorable para el cliente. Se responsabilizan de las operaciones diarias de la tienda, ayudan a desarrollar a nuestros empleados y actúan como embajadores de la marca y de los productos Skechers. **Job Purpose** Skechers’ Store Managers make an...

  • Jefe de Tienda San Pedro Plaza

    hace 2 meses

    Neiva, Colombia FashionUnited Group A tiempo completo

    Nuestros responsables de tienda desempeñan un papel crucial a la hora de proporcionar una experiencia memorable para el cliente. Se responsabilizan de las operaciones diarias de la tienda, ayudan a desarrollar a nuestros empleados y actúan como embajadores de la marca y de los productos Skechers. Job Purpose Skechers’ Store Managers make an...

  • Shop Team Lead

    hace 6 meses

    Neiva, Colombia Solar Turbines A tiempo completo

    Career Area: Manufacturing & Supply Chain **Job Description**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Sportsbar Lead

    hace 2 semanas

    Neiva, Colombia Rush Street Interactive A tiempo completo

    We are looking for a **Sportsbar Lead** who is able to identify the good talent within the team and promote their professional, work-related, and personal growth by providing them with the necessary learning tools for the proper functioning and performance of their tasks, delegating activities to them, and organizing them for a harmonious operation. **What...

  • Application Engineer

    hace 6 meses

    Neiva, Colombia ChampionX A tiempo completo

    ChampionX has an immediate need for a **Application Engineer** **located in **Neiva**,** Colombia**. The Application Engineer is responsible Generate value and profitability for the Company by identifying and developing business opportunities (sales of products and services from Apergy's portfolio) and offering innovative solutions to customers aimed at...