Workplace Solutions Expert

hace 4 semanas


Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

Job Details:

This role is responsible for defining and evolving the global modern workplace for SGS employees.

Key Responsibilities:

  • Act as the subject matter expert for Google Workspace and Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.
  • Design and deliver complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards.
  • Support the Merge and Acquisitions team on integration strategy.
  • Serve as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.
  • Execute non-standard service requests and complex operational tasks as needed.
  • Document best practices, knowledge bases, and operations manuals for operational teams.
  • Work with external service providers such as Microsoft, Google, and Accenture.
  • Maintain up-to-date knowledge of relevant technologies.

Qualifications:

  • Degree in computer science or a related field. Exceptional candidates without a degree will be considered.
  • Microsoft Certifications are an advantage.
  • Fluent in English

Experience:

  • At least 3 years of technical experience with Google Workspace solutions.
  • Experience with Microsoft 365 in a multinational company.
  • Knowledge of Google Voice and Teams telephony.
  • Experience in data migrations between M365 and Google Workspace using tools like BitTitan and ShareGate.
  • Familiarity with Microsoft Active Directory, Entra, and basic Azure services.
  • Advanced PowerShell scripting and knowledge of Microsoft Graph.

Skills:

  • Strong project coordination and escalation management skills.
  • Proficiency in working with ITSM tools such as ServiceNow.
  • Ability to coach, influence stakeholders, and deliver presentations.
  • Strong technical writing skills.

Key Competencies:

  • Responsible and responsive; open-minded, flexible, and support-minded.
  • Stress-resistant, tenacious, and quality-driven.
  • Collaborative and enjoys sharing knowledge with others.
  • Motivated to learn and take initiative.

Why SGS?

  • Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
  • Flexible schedule and work model.
  • SGS university and Campus for continuos learning options.
  • Multinational environment where you will work with colleagues from multiple continents.
  • Benefits platform.


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