Workplace Solutions Expert
hace 4 semanas
Job Details:
This role is responsible for defining and evolving the global modern workplace for SGS employees.
Key Responsibilities:
- Act as the subject matter expert for Google Workspace and Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.
- Design and deliver complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards.
- Support the Merge and Acquisitions team on integration strategy.
- Serve as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.
- Execute non-standard service requests and complex operational tasks as needed.
- Document best practices, knowledge bases, and operations manuals for operational teams.
- Work with external service providers such as Microsoft, Google, and Accenture.
- Maintain up-to-date knowledge of relevant technologies.
Qualifications:
- Degree in computer science or a related field. Exceptional candidates without a degree will be considered.
- Microsoft Certifications are an advantage.
- Fluent in English
Experience:
- At least 3 years of technical experience with Google Workspace solutions.
- Experience with Microsoft 365 in a multinational company.
- Knowledge of Google Voice and Teams telephony.
- Experience in data migrations between M365 and Google Workspace using tools like BitTitan and ShareGate.
- Familiarity with Microsoft Active Directory, Entra, and basic Azure services.
- Advanced PowerShell scripting and knowledge of Microsoft Graph.
Skills:
- Strong project coordination and escalation management skills.
- Proficiency in working with ITSM tools such as ServiceNow.
- Ability to coach, influence stakeholders, and deliver presentations.
- Strong technical writing skills.
Key Competencies:
- Responsible and responsive; open-minded, flexible, and support-minded.
- Stress-resistant, tenacious, and quality-driven.
- Collaborative and enjoys sharing knowledge with others.
- Motivated to learn and take initiative.
Why SGS?
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and work model.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.
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