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French Client Service Team Lead
hace 2 semanas
This role is ideal for a seasoned professional with experience in process improvement and project management, who can provide direct customer support, coordinate customer service teams, and evaluate team members.
Key responsibilities include reviewing and resolving escalations, supporting process improvement, and training new hires. The ideal candidate will have excellent written English and French language skills, as well as advanced proficiency in G-Suite/MS-Office.
A strong understanding of sales metrics and drivers, combined with the ability to build positive relationships with employees and partners, is essential for success in this role.
We are seeking a mid-senior level candidate with 3+ years of experience as a supervisor or team lead in a BPO or equivalent environment.
