Software Application Manager
hace 4 días
Welcome to Endava, where technology meets innovation Our Applications Management team is responsible for overseeing the entire lifecycle of software applications, from deployment to optimization.
Job OverviewWe're looking for a skilled Junior L2 Support Engineer to join our team. As an L2 Support Engineer, you'll be responsible for ensuring all requests, incidents, and queries are properly triaged in the Service Management tool within agreed SLAs.
- Triage and resolve customer issues efficiently
- Evaluate business processes to identify areas for improvement
- Conduct requirements analysis to understand objectives clearly
- Communicate results effectively to stakeholders
You'll work closely with clients, technicians, and managerial staff to ensure alignment and deliver high-quality solutions that meet both business needs and technical requirements.
Main Responsibilities:
- Triage and resolution of customer issues
- Process evaluation and improvement
- Requirements analysis and documentation
- Stakeholder communication
To succeed in this role, you'll need:
- At least 1 year of experience as L2 Support Engineer
- Proficient in English language (B2+ or higher)
- Strong written and verbal communication skills
- Customer-facing experience
About Our Benefits
We offer a comprehensive benefits package, including a competitive salary, career development opportunities, and a range of perks to support your growth and well-being.
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