Software Application Manager

hace 4 días


Medellín, Antioquia, Colombia Endava A tiempo completo

Welcome to Endava, where technology meets innovation Our Applications Management team is responsible for overseeing the entire lifecycle of software applications, from deployment to optimization.

Job Overview

We're looking for a skilled Junior L2 Support Engineer to join our team. As an L2 Support Engineer, you'll be responsible for ensuring all requests, incidents, and queries are properly triaged in the Service Management tool within agreed SLAs.

  • Triage and resolve customer issues efficiently
  • Evaluate business processes to identify areas for improvement
  • Conduct requirements analysis to understand objectives clearly
  • Communicate results effectively to stakeholders

You'll work closely with clients, technicians, and managerial staff to ensure alignment and deliver high-quality solutions that meet both business needs and technical requirements.

Main Responsibilities:

  • Triage and resolution of customer issues
  • Process evaluation and improvement
  • Requirements analysis and documentation
  • Stakeholder communication
Required Skills and Qualifications

To succeed in this role, you'll need:

  • At least 1 year of experience as L2 Support Engineer
  • Proficient in English language (B2+ or higher)
  • Strong written and verbal communication skills
  • Customer-facing experience

About Our Benefits

We offer a comprehensive benefits package, including a competitive salary, career development opportunities, and a range of perks to support your growth and well-being.



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