Live Casino Quality Assurance Specialist
hace 1 semana
Live Casino Quality Assurance Specialist
About Us
We're ARRISE, a community of over 6,000 driven professionals dedicated to delivering exceptional service and quality in the iGaming industry. Our global presence spans across Gibraltar, Colombia, Canada, India, Malta, Romania, Serbia, UAE and beyond. We partner with industry leaders like Pragmatic Play to provide world-class gaming experiences. At ARRISE, we build products that create opportunities, invest in our people, and foster growth at every level.
Compensation
We offer a competitive salary of $60,000 - $80,000 per annum, commensurate with experience.
About the Role
We are seeking a meticulous and dedicated individual to join our team as a QC Specialist. In this role, you will be responsible for ensuring the highest quality standards across all company products, with a particular focus on live casino offerings. Your key responsibilities will include:
- Product Quality Assessment: Conduct live assessments of all company products to ensure adherence to quality standards.
- Performance Reviews: Evaluate the performance of dealers and presenters to ensure they meet the company's quality standards.
- Issue Reporting: Identify and report any discrepancies or deviations from approved quality standards to the relevant teams.
- Technical Monitoring: Ensure the live studio equipment is functioning flawlessly through regular technical checks.
- Quality Procedures Compliance: Follow and enforce all Quality Control Department policies and procedures for live casino products.
- Live Monitoring: Continuously monitor live products to ensure quality standards are consistently met.
Candidate Requirements
To succeed in this role, you will need:
- Experience with Live Casino Technology: Familiarity with the specific technology and equipment used in live casino environments.
- Knowledge of Industry Regulations: Awareness of industry regulations and standards related to live casino operations.
- Attention to Detail: High level of accuracy and problem-solving abilities, with a focus on quality.
- Technical Skills: PC literate with advanced knowledge of Microsoft 365 and other relevant software.
- Communication Skills: Strong interpersonal and communication skills, both verbal and written.
- Language: Proficient in English, excellent written and verbal communication.
Bonus
A bonus scheme is in place to reward high performers.
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