Analista de User Experience
hace 1 día
Claro Insurance se encuentra en búsqueda de un especialista en experiencias del cliente que pueda ayudarnos a mejorar nuestra plataforma de servicios.
Requisitos del puestoBuscamos un profesional con experiencia en investigación de usuarios y servicio al cliente.
Debes tener conocimientos y manejo de métodos cualitativos y cuantitativos como entrevistas, benchmarks, pruebas de usabilidad y journey maps.
Además, es importante que tengas experiencia en diseño de Service Blueprints, prototipos y flujos de experiencia.
Responsabilidades del puesto- Crear reportes claros y útiles para decisiones estratégicas de diseño.
- Realizar benchmarks y análisis de competencia para identificar oportunidades de mejora.
- Colaborar con el equipo de UX Research para diseñar soluciones centradas en el cliente.
- Crear y mejorar mapas de servicio, prototipos y flujos de experiencia.
- Mejorar la experiencia del cliente a lo largo de toda su jornada, desde la primera hasta la última interacción.
- Analizar interacciones y proporcionar recomendaciones basadas en datos.
- Mejorar procesos, herramientas y la interfaz de usuario para optimizar la experiencia del cliente.
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