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Logistics Operations Manager

hace 1 mes

Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

At Maersk, we're a global leader in integrated logistics and industry pioneers for over a century. Our innovation and transformation drive us to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, working hard to ensure our organization reflects and understands our customers' needs. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

About the Role

We're seeking an experienced Logistics Operations Manager to oversee the day-to-day operational management of key clients. As the primary liaison and supervisor for our 4PL service providers, you'll ensure seamless and efficient execution of customer service activities and related logistics tasks. Your goal is to continuously seek and assess opportunities for operational improvements to enhance service delivery and drive overall efficiency.

Key Responsibilities:
  • Ensure client's SLA (Service Level Agreement) is followed and properly executed, building and maintaining effective and efficient operational set-ups and procedures.
  • Report any deviation to the agreed process or ongoing issues that can affect the operation.
  • Follow and maintain control of the invoicing process, ensuring accuracy and timeliness.
  • Continuously strive to keep systems timely and properly updated, improving data quality, service levels, and productivity.
  • Generate operational reports requested by the client (reports related exclusively to the operation).
  • Supervise client's internal users to ensure they are informed about shipment status throughout the process and make sure all necessary procedures/tasks are carried out timely and correctly, securing a reliable and timely shipment process and delivery of agreed services.

You will also be responsible for conducting weekly operational reviews internally to ensure that any ongoing issues are discussed and resolved to the benefits of all parties. You will organise Customer Services tasks within the team, coach and appraise team members, promoting an environment of Effective Communication, Constant improvement, and living our values. You will also coordinate holiday/leave for the employees and support the team in any escalation or inconvenience that may arise in the operation.

Requirements

To succeed in this role, you will need:

  • At least 5 years in operations or customer services management experience in International Transportation, Logistics, or Freight Forwarding.
  • 4PL operational experience is highly desirable.
  • Knowledge of the freight forwarding business.
  • Bachelor's Degree in international commerce, Administration, Economy, Engineering Careers, or related areas.
  • English and Spanish proficiency both spoken and written is required.
  • Good planning, evaluation, and execution capabilities.
  • Positive, proactive, and persistent attitude.
  • Planning and execution capabilities.
  • Result-oriented, self-driven individual with a sense of urgency.
  • Ability to engage others in supporting operation and customer services growth.
  • Ability to form and motivate a team.

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

Salary: $80,000 - $120,000 per year