Event Operations Coordinator

hace 7 días


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

Company Overview

Ingepsy is a thriving event ticketing company at the forefront of the entertainment industry. Our client specializes in large-scale events for clubs, bars, and college students, providing a comprehensive platform for event management and ticket sales.

Salary

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.

Job Description

As an Administrative Specialist, you'll be at the heart of our operations, managing customer inquiries, supporting event hosts, and playing a crucial role in financial transactions. You'll navigate cutting-edge ticketing technology, handle support tickets through HubSpot, and process payments via Stripe.

Responsibilities

  • Manage and promptly respond to customer support tickets through HubSpot CRM
  • Assist event attendees with issues such as missing tickets or incorrect email addresses
  • Handle payment disputes and process payouts for event hosts using Stripe
  • Reconcile accounts and manage fee revenue for various host types
  • Navigate our proprietary ticketing platform for daily operations
  • Conduct SMS blasting campaigns for marketing and communication purposes
  • Support general administrative tasks to ensure smooth company operations
  • Collaborate with internal teams to optimize event management processes

Requirements

  • Strong customer service skills with ability to handle high-volume inquiries
  • Experience with CRM systems, preferably HubSpot


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