Event Operations Coordinator
hace 7 días
Company Overview
Ingepsy is a thriving event ticketing company at the forefront of the entertainment industry. Our client specializes in large-scale events for clubs, bars, and college students, providing a comprehensive platform for event management and ticket sales.
Salary
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.
Job Description
As an Administrative Specialist, you'll be at the heart of our operations, managing customer inquiries, supporting event hosts, and playing a crucial role in financial transactions. You'll navigate cutting-edge ticketing technology, handle support tickets through HubSpot, and process payments via Stripe.
Responsibilities
- Manage and promptly respond to customer support tickets through HubSpot CRM
- Assist event attendees with issues such as missing tickets or incorrect email addresses
- Handle payment disputes and process payouts for event hosts using Stripe
- Reconcile accounts and manage fee revenue for various host types
- Navigate our proprietary ticketing platform for daily operations
- Conduct SMS blasting campaigns for marketing and communication purposes
- Support general administrative tasks to ensure smooth company operations
- Collaborate with internal teams to optimize event management processes
Requirements
- Strong customer service skills with ability to handle high-volume inquiries
- Experience with CRM systems, preferably HubSpot
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