Event Operations Coordinator

hace 7 días


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
About the Role

We are seeking an experienced Event Operations Coordinator to join our team at BruntWork. As a key member of our operations team, you will play a critical role in ensuring seamless experiences for both event hosts and attendees.

Key Responsibilities
  • Manage customer support tickets through HubSpot CRM
  • Assist event attendees with issues such as missing tickets or incorrect email addresses
  • Handle payment disputes and process payouts for event hosts using Stripe
  • Reconcile accounts and manage fee revenue for various host types
  • Navigate our proprietary ticketing platform for daily operations
  • Conduct SMS blasting campaigns for marketing and communication purposes
  • Support general administrative tasks to ensure smooth company operations
  • Collaborate with internal teams to optimize event management processes
Requirements
  • Strong customer service skills with ability to handle high-volume inquiries
  • Experience with CRM systems, preferably HubSpot
  • Basic understanding of bookkeeping and accounting principles
  • Familiarity with payment processing platforms, ideally Stripe
  • Excellent attention to detail, particularly for financial reconciliation tasks
  • Strong problem-solving skills and ability to work independently
  • Proficiency in Microsoft Office suite
  • Adaptability and willingness to learn new software platforms
  • Enthusiasm for the event and entertainment industry
  • Ability to work Eastern US hours (10 AM to 8-9 PM)
What We Offer
  • HMO coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. If you are passionate about events, have a knack for problem-solving, and thrive in a fast-paced environment, this could be your dream job.



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