Global Process Excellence Consultant

hace 7 días


Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

About TTEC

TTEC is a business process outsourcing company that helps companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day, creating exceptional customer experiences that start with us.

The Opportunity

We're looking for a talented Operational Efficiency Manager to join our team and help drive business results through process improvement initiatives. As a key member of our team, you will lead and manage globally spanned process improvement initiatives with cross-functional teams, ensuring seamless execution and delivery of high-quality results.

Your Key Responsibilities

  • Lead and manage globally spanned process improvement initiatives with cross-functional teams.
  • Develop and maintain reports that enable the management of continuous performance improvement and operational excellence.
  • Monitor and maintain improvements via robust Control Planning and Compliance Measures.
  • Communicate ongoing project performance with management at various levels of the organization and participate in the planning and development of client-facing presentations with supporting tools and documentation.
  • Recommend process standards to ensure consistent methodology and provide Lean Six Sigma educational support to the organization.
  • Coach prospective students through our Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt).
  • Support departmental improvements such as tools, templates, and processes.


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