Technical Support Analyst
hace 16 horas
Job Summary: We are seeking a highly skilled Technical Support Analyst to join our Auxis team. As the primary contact for users reaching the IT Service Desk, this role involves handling incoming calls, logging information, and troubleshooting basic issues related to software, hardware, network, and telecommunications systems.
Responsibilities:
- Manage incident, request, problem, and knowledge tracking
- Handle ticket queues, assign tickets appropriately, and follow up on customer issues
- Escalate unresolved queries to higher support levels
- Provide excellent customer service and document all issues accurately
Requirements:
- Fluent in English and Spanish (85% proficiency or B2+ level), with C1-level proficiency in French
- 1-2 years of technical support experience and knowledge of IT frameworks like ITIL
- Experience with Windows, Linux, VPNs, network printers, and hardware
- High school diploma, excellent communication, and customer service skills
Why Join Us?
- Flexibility to adjust schedules as needed
- Good presentation skills
- Additional technical knowledge in Cisco CCNA or Microsoft MTA is a plus
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