Data Insights Specialist
hace 4 semanas
Twilio seeks a Data Insights Specialist to join our Customer Experience (CX) team in Colombia, supporting the US West Coast. This role involves analyzing customer feedback, identifying issues, and collaborating with internal teams to improve systems.
Responsibilities- Analyze both detailed and big-picture data using quantitative and qualitative information to uncover issues and find root causes.
- Provide scalable recommendations to enhance customer experience by improving processes, systems, or organizational aspects.
- Represent the voice of the customer in decision-making and prioritization processes for internal teams.
- Collaborate with teams across the Communications BU, including engineering, product, program, and analytics.
- Bachelor's degree or equivalent experience.
- Proficiency in conducting broad qualitative and quantitative analyses, as well as familiarity with operational teams and key metrics.
- Experience identifying root causes and managing change to improve business outcomes.
- Ability to think logically, break down complex problems, and identify root causes.
- Ability to coordinate plans and improve processes with internal stakeholders.
- Ability to advocate for the customer experience.
- $120,000 - $150,000 per year, depending on experience.
- Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
Twilio is a leading cloud communication platform that enables developers to build, scale, and operate real-time communication and collaboration applications.
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