Account Growth Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

**Drive Customer Success**

We're looking for a skilled Account Growth Specialist to help our small business customers thrive. You'll own a portfolio of ~30 accounts, ensuring they get maximum value from Superside by driving adoption, deepening engagement, and uncovering expansion opportunities.

Key Accountabilities:
  • Account Management**: Own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion.
  • Onboarding and Training**: Lead customers through onboarding, training, and adoption to maximize their use of Superside.
  • Opportunity Development**: Identify opportunities to expand services and drive customer growth.
  • Team Collaboration**: Partner with creative, operations, and support teams to resolve issues and optimize outcomes.
  • Strategy Execution**: Build and execute scalable success strategies to keep engagement high across multiple accounts.
  • Risk Mitigation**: Analyze customer trends, flag risks early, and proactively offer solutions.
Essential Qualifications:
  • Customer-Facing Expertise**: 5+ years in customer-facing roles (account management, CSM, or similar), ideally in a creative agency or SaaS.
  • Education Background**: Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Effective Communication**: Strong verbal and written communication skills—clear, confident, and persuasive.
  • Trust Building Abilities**: Proven ability to build trust, manage expectations, and drive engagement.
  • Creative Acumen**: Understanding of design trends, marketing channels, and creative workflows.
  • Aligning Services**: Ability to align creative services with small business challenges and growth needs.
  • Data-Driven Approach**: Data-driven mindset with experience using insights to shape success strategies.
  • Technical Proficiency**: Experience with CRM tools (e.g., Salesforce, Planhat) and AI-powered customer success platforms is a plus.

We foster an inclusive environment that promotes equal opportunities and attracts talented individuals worldwide.

About Our Vision

We empower businesses to succeed by providing innovative design solutions and expert support.

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