Luxury Travel Experience Manager
hace 2 semanas
At Wander, Inc., we're on a mission to help people find their happy place, and we're looking for a skilled Luxury Travel Experience Manager to join our team.
As a Luxury Travel Experience Manager, you'll be responsible for delivering exceptional experiences to our guests staying at luxury vacation rentals. You'll work remotely, supporting our guests with scripts and creative solutions to their complex requests.
Here's what you can expect:
Key Responsibilities:- Answer common questions with scripts and provide creative solutions to complex requests from guests
- Use software such as ClickUp, Breezeway, and our internal software to manage tasks and projects
- Coordinate with cross-functional teams to set up newly onboarded properties
- Collaborate with the Concierge team to ensure seamless guest experiences
- Fluent in English, both verbally and written
- Strong organizational and leadership skills to ensure projects are delivered on time, within scope, and budget
- Ability to work holidays and weekends, and a smooth-running laptop that can handle multiple tabs and software at the same time
- Strong internet access at home and a decent phone for international calling
- Creative problem-solving skills and critical thinking
- Empathy and listening skills to provide exceptional guest experiences
- Technical skills to navigate different platforms and software
Compensation: $20,000 per year
Location: Remote, open to workers in the Philippines
Work Schedule: 9AM-5PM PST, 5 days a week, with a weekend shift and flexible training schedule
We value kindness, empathy, and a growth mindset at Wander, Inc. If you're a tech-savvy, creative problem-solver with excellent communication skills, we'd love to hear from you
At Wander, we're building a lasting company that creates unforgettable experiences for our guests. Join us in our mission to help people find their happy place and make a lasting impact in the hospitality industry.
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