HR Data Operations Lead

hace 19 horas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

We are dedicated to creating and maintaining an inclusive and accessible environment for everyone. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to providing competitive benefits and a positive work environment.

Job Responsibilities

As a HR Data Operations Lead, you will be responsible for leading a team of HR data management analysts in the timely execution of employee event data changes. This includes reviewing, transacting or answering escalated inquiries on personal data or employee lifecycle change requests and ensuring that all activities are executed in line with standard procedures and service level agreements.

Main Responsibilities
  • Provides guidance to HR data Analysts and ensures processing of employee and job data changes are completed in alignment with standard processes and related performance targets.
  • Coaches Analysts on complex employee inquiries, resolve escalated inquiries, and provides coverage for overflow work when required.
  • Develops and holds self and team accountable to meet objectives aligned to unit's goals and KPIs, prioritizing workload and re-aligning resources as required to optimize results and throughput.
  • Tracks and reports on volume and activity completed by the team through regular and established reporting, commenting on variances / performance and uses the information to identify process or operational gaps/issues/trends.
  • Actively seeks opportunities to improve operational effectiveness, and consult with Senior Manager, Employee Management, Director of Operations, Business HR Partners, and COEs in developing practical solutions.
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high-performance environment and implements people plans to attract, retain, develop and motivates their team by fostering an inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team.
Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s):

Bogota : Bogota

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services.

We offer an inclusive, positive work environment, and competitive benefits.

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