
Data Analyst and Process Improvement Specialist
hace 6 días
About the Role:
We are seeking a highly skilled Data Analyst and Process Improvement Specialist to join our team at J.S. Held LLC.
The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and location.
Job Description:
We are looking for a detail-oriented individual with strong analytical skills to analyze and interpret user requirements, user stories, use cases, and system architecture documents.
You will work closely with project managers to develop project scope and timelines, and review system specifications to identify key features and functionalities for testing.
Responsibilities:
- Analyze and document business processes, policies, and procedures
- Create user documentation including process flows, roles and responsibilities, and use cases
- Assist with maintaining and documenting systems
- Develop and maintain detailed documentation of business processes, policies, and procedures
- Identify, quantify, and document business process improvements
- Research and conduct shadowing sessions to identify methods and resources needed for effective processes
- Examine emerging business best practices and technological developments to automate and streamline processes
- Participate in design and testing activities, and participate in system implementations
- Perform data validation checks and diligence in reviewing data to be input to the system
- Identify, analyze, and document user interface issues
- Train users on system processes and applications
Requirements:
- English Proficiency Required: Full Professional Proficiency
- 5+ years of work experience in a technical support role
- Bachelor's degree in information systems, engineering, business, or a related field
- Proven ability to research, troubleshoot, and resolve complex problems
- Strong data-gathering and analysis skills
- Very strong written and verbal communication skills
- Detail oriented
Benefits:
- Medical, Dental, and Vision Insurance
- Commuter Benefit
Additional Information:
Please note that this job description is not designed to cover all activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.
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