Technical Support Specialist

hace 1 semana


Perímetro Urbano Medellín, Colombia Techpulsellc A tiempo completo

**Job Description:**

We are seeking a highly motivated Technical Support Specialist to join our team at TechPulse, an IT Managed Services Provider. The ideal candidate will possess excellent communication skills and have a strong understanding of IT systems.

Main Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Log all help desk interactions with detailed notes and accurate timekeeping.
  • Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.
  • Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
  • Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
  • Document solutions, track problems, route requests, and manage software licenses and installations.
  • Work independently and collaboratively on multiple projects or tasks.

Requirements:

  • A minimum of 1 year of experience in a technical support role within an MSP Helpdesk.
  • At least 2 years of helpdesk experience in a corporate IT environment, plus
  • At least 1 year of Office 365 support experience in a multitenant setting.

Desirable Skills/Experience:

  • Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
  • Desktop support for AD and AzureAD environments on Windows 10/11.
  • Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting.
  • Experience with Microsoft Azure Virtual Desktop or VMware Horizon.
  • VoIP-based PBX systems knowledge.
  • Certifications are a plus but not required.


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