Customer Service Representative

hace 4 semanas


Medellín, Antioquia, Colombia RVStaffing A tiempo completo

VIP Medical Group is seeking a Scheduling Coordinator to join our team. We specialize in pain management and vascular procedures, providing the best level of care and compassion to individuals being treated.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. They should be able to contribute to high-quality customer service and achieve sales targets.

Key Responsibilities:

  1. Answer incoming new patient scheduling phone calls, verify insurance, and schedule on provider schedules.
  2. Obtain notes and imaging for New Patients to add to patient charts from previous treating providers, prior to the scheduled appointment.
  3. Monitor incoming faxes daily to upload patient documents to charts and send daily reports of what has been uploaded.
  4. Manage "fast-track" patient referrals...those referred by providers for specific procedures.
  5. Ensure that referring provider has sent notes for medical necessity for us to complete pre-cert/prior authorization for the procedure.
  6. Check insurance benefits and eligibility.

Requirements:

  1. Proven work experience as CSR, support agent, or similar roles.
  2. Hands-on experience with CRM software & Google Suite (GSheets in particular).
  3. Experience in the healthcare industry is a plus.
  4. Excellent organizational and multitasking skills.
  5. A team player with a high level of dedication and a goal-driven attitude.
  6. Ability to work under deadlines.
  7. Advanced to native proficiency in English (written, spoken, comprehension).

We Offer:

  1. Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
  2. Flexible working environment (flexible working hours, working from our state-of-the-art office space).
  3. One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
  4. Private health insurance for you plus a family member.
  5. 50% off on lunch with our associate restaurant.
  6. Great salary opportunities starting at $3M per month with Monday to Friday schedules only.

Job Type: Full-time

Expected Start Date: 04/11/2024

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