Software Maintenance and Support Engineer
hace 2 semanas
About Us:
Inexto is a pioneering company in the field of Authentication, Secure Serialization, Track & Trace, and Production Volume Verification.
Job Summary:
We are looking for an experienced Software Support Engineer to join our team and contribute to the success of our solutions.
As a Software Support Engineer, you will be part of a collaborative team that works together to ensure the reliability and efficiency of our products.
Your responsibilities will include managing second-level application support, creating and monitoring support requests with our ticketing tool, and investigating logs/traces on Windows systems.
You will also support the integration of our solution in various industries and customers, and ensure effective communication with our development teams in Europe.
Key Responsibilities:
- Manage second-level application support
- Create and monitor support requests with our ticketing tool
- Investigate logs/traces on Windows systems
- Support the integration of our solution in various industries and customers
- Ensure effective communication with our development teams in Europe
Requirements:
- 3+ years in Software or IT environment
- Good SQL language knowledge (queries, etc)
- Basic SQL Server and IIS knowledge
- Good understanding of network protocols (TCP/UDP)
- Good knowledge of the Windows environment, including Windows Server
- Customer-oriented, solution-oriented, and problem-solving skills
- Strong communication skills
- Willingness to travel from time to time
- Very good English level (spoken and written)
What We Offer:
This role offers opportunities for professional growth and development in a dynamic and innovative work environment.
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