Tipalti Onboarding Manager
hace 1 mes
SD Solutions is seeking a talented Onboarding Manager to lead implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation solution and global payments solution.
As a Customer Onboarding Manager, you will be responsible for delivering exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
Key Responsibilities:
- Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
- Guide customers through the technical integration process, providing expert problem-solving assistance.
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.
Requirements:
- Bachelor's degree in a relevant field or equivalent practical experience.
- 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
- Excellent project management, communication, and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Passionate about customer service and proactively identifying solutions.
Preferred:
- Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
- Accounts Payable and Procurement knowledge.
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
About the Company:
Tipalti is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.
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