Claims Process Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

About Us

Emapta is a nationally recognized insurance litigation firm with over $750 million recovered for clients and more than 75,000 cases handled. Our client specializes in first-party property and casualty claims, offering unparalleled expertise and advocacy.

Our Mission

We empower employees to thrive while making a difference for countless clients in a dynamic, inclusive environment where work-life balance, professional growth, and impactful work come together.

Job Summary

We are seeking a Claims Process Specialist to coordinate and document recorded statements, support clients and attorneys, and ensure smooth communication in first-party property and casualty claims.

Responsibilities

  • Coordinate and schedule recorded statements with insurance adjusters, clients, and other relevant parties.
  • Confirm recorded statement appointments and document confirmations accurately.
  • Prepare clients for recorded statements under the supervising attorney's guidance.
  • Conduct and record statements, ensuring accuracy and professionalism.
  • Maintain detailed and up-to-date records of recorded statement activities in the case management software.
  • Understand the claims process in first-party property and casualty cases to identify critical information during recorded statements.
  • Address and relay essential information from recorded statements to the handling attorney for follow-up.
  • Collaborate with internal staff and coordinate with field representatives, as needed, for on-site recorded statements at client locations.
  • Manage incoming and outgoing correspondence related to recorded statements, ensuring timely and professional communication.
  • Assist attorneys with pre-litigation administrative tasks to enhance case efficiency.
  • Take on additional responsibilities as assigned to support team operations effectively.

Requirements

  • Bilingual proficiency in English and Spanish (required).
  • Prior experience as a legal assistant, pre-litigation assistant, or paralegal in a law firm setting (preferred).
  • Strong understanding of first-party property and casualty claims and the claims process (preferred).
  • Excellent written and verbal communication skills.
  • Detail-oriented, highly organized, and capable of managing multiple tasks effectively.
  • Proficient in Microsoft Word, Outlook, and Excel.
  • Ability to work independently while collaborating effectively within a team.
  • Strong ability to understand and follow written and verbal instructions.
  • Professional demeanor, integrity, and commitment to confidentiality and ethical standards.
  • Proven multitasking abilities and a track record of meeting deadlines.
  • Courteous, friendly, and helpful attitude when interacting with clients, insurance adjusters, experts, and staff.

Benefits

  • $40,000 per year salary.
  • 5 days work week.
  • Weekends off.
  • 20 vacation days in total.
  • Prepaid medicine.
  • Fully-customized Emapta laptop and peripherals.
  • Indefinite term type contract.
  • Direct exposure to our clients.
  • Career growth opportunities.
  • Diverse and supportive work environment.
  • Prime Office Locations - Bogotá and Medellin.
  • Free upskilling through Emapta Academy courses.

About Emapta

Emapta is a leading outsourcing company that has pioneered personalized solutions since 2010. We empower businesses to thrive with bespoke teams and seamless integration. Our state-of-the-art facilities, competitive compensation, and supportive work environment foster professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry.

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