Vertical Sales Director

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Aprende Institute A tiempo completo

The Vertical Sales Director will spearhead growth initiatives within specific verticals, fostering alignment between sales strategies, marketing campaigns, and product positioning.

Key Responsibilities:

  1. Vertical Strategy Development
    • Develop and execute comprehensive sales strategies tailored to the vertical, in sync with company objectives.
    • Ensure strategic cohesion between sales plans, marketing efforts, and product positioning.
    • Monitor and refine strategies to optimize results.
  2. Call Center Operations Management
    • Oversee daily sales team operations, ensuring KPIs like response time, conversion rate, and customer satisfaction are met.
    • Utilize Salesforce and Five9 to manage leads and optimize conversion.
    • Collaborate with WFM to ensure staffing aligns with vertical demands.
  3. Team Leadership and Development
    • Lead and mentor a team of supervisors, promoting a high-performance culture.
    • Foster healthy competition among teams, setting and surpassing sales targets.
    • Provide regular performance evaluations and coaching.
  4. Performance Monitoring and Continuous Improvement
    • Track sales KPIs and implement initiatives for continuous improvement based on data and feedback.
    • Conduct regular performance audits and suggest adjustments to enhance outcomes.
  5. Collaboration and Coordination
    • Collaborate with WFM to optimize staffing levels and resource allocation.
    • Partner with Talent Development to identify and address training needs.
    • Work with Business Owners to leverage insights for informed decision-making.
  6. Lead Management and Conversion
    • Manage and track leads, ensuring timely follow-up and conversion.
    • Provide feedback to refine lead generation strategies and prioritize lead management.
  7. Consumer Engagement and Experience
    • Develop strategies to enhance lead engagement and customer satisfaction, focusing on personalization.
    • Act on lead feedback to improve the overall consumer experience.
  8. Performance Reporting
    • Provide regular sales performance reports to senior management.
    • Identify areas for improvement and implement corrective actions to meet sales goals.

Required Qualifications:

  1. 8+ years of experience in call center sales management.
  2. Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
  3. Proven ability to develop sales strategies that deliver measurable results.
  4. Strong team management experience, with expertise in coaching supervisors and agents.
  5. Advanced proficiency in Salesforce and Five9.
  6. Strong leadership and communication skills.
  7. Ability to adapt strategies in a fast-paced environment.
  8. High emotional intelligence to foster a motivating work environment.
  9. Proficiency in CRM tools (Salesforce) and call management platforms (Five9).
  10. Analytical skills to drive continuous improvement in performance.

The ideal candidate will have a deep understanding of the buyer personas' pain points and aspirations, ask the right questions, and contribute to emotional and cultural development within the team.

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