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Senior Content Moderator Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia TDCX A tiempo completo
Unlock Your Potential with TDCX

Are you looking for a career that lets you grow and achieve more? At TDCX, we offer a rewarding and challenging role as a Senior Content Moderator Specialist.

Key Responsibilities:
  • Review reported content and respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Assist our community and help resolve inquiries empathetically, accurately, and on time.
  • Investigate and resolve issues that are reported, such as requests for account support and reports of potentially abusive content.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Recognize trends and patterns, escalating any issues outside company policy to the global team.
  • Ensure confidentiality, security, integrity, and privacy of data as top priority.
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
  • High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
  • Ability to work with technology well and is naturally tech savvy.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
  • Excellent verbal and written communication skills in English and Portuguese.
About TDCX:

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards.